We stand behind every PostureCore device. Your satisfaction and your legal rights are both protected.
Last updated: 26 May 2026If you are not completely satisfied with your PostureCore device for any reason within 30 days of receiving it, contact us and we will organise a full refund — no questions asked. This is our voluntary guarantee, offered above and beyond the minimum requirements of Australian Consumer Law.
PostureCore offers a 30-day no-questions-asked money-back guarantee on all orders placed through our website. This means that if you purchase a PostureCore Smart Posture Corrector and are not satisfied — for any reason whatsoever — you can return it within 30 days of receiving your order for a full refund of the purchase price.
This guarantee is entirely voluntary on our part and goes above and beyond the minimum rights you hold under Australian Consumer Law. We offer it because we are confident in our product and want every customer to feel completely secure in their purchase.
To take advantage of this guarantee, you simply need to:
You do not need to explain why you want a refund under this guarantee. If you simply changed your mind, decided the product is not for you, or are not happy with it for any reason, that is enough. We will process your refund once we receive the returned item.
The 30-day period begins on the date you receive your order, as evidenced by the delivery confirmation from our shipping carrier. If you have not received a tracking update within the delivery window, contact us and we will investigate before the 30-day period is deemed to have started.
Under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), you are entitled to certain Consumer Guarantees that apply automatically to every purchase. PostureCore cannot contract out of these guarantees, and no policy we publish can override them.
When you purchase the PostureCore Smart Posture Corrector, you are entitled to guarantees that the product:
If a product fails to meet a consumer guarantee, your remedy depends on whether the failure is major or minor:
A failure is major if the product:
If there is a major failure, you may choose to: reject the product and receive a full refund, or keep the product and seek compensation for the drop in value.
For minor failures (for example, a small defect that can be fixed), we are entitled to repair, replace, or refund — our choice. However, if the repair is not completed within a reasonable time, you may then request a replacement or refund.
These rights exist regardless of our 30-day guarantee, and continue to apply after the 30-day guarantee period has expired. If you experience a fault with your PostureCore device outside the 30-day window, please contact us and we will assess your claim under ACL.
You are entitled to a full refund under our voluntary guarantee if you:
The reason for return does not matter under this guarantee. Changed your mind, found it uncomfortable, didn't use it — all valid.
You are entitled to a remedy at any reasonable time after purchase if:
For ACL-based claims, you do not need to return within 30 days. Contact us as soon as you discover the issue and we will assess it appropriately.
The following circumstances generally do not qualify for a refund under our voluntary 30-day guarantee:
Important: The above exclusions from our voluntary policy do not limit or exclude your rights under Australian Consumer Law. If your device has a major defect or failure — even outside 30 days and even if you have used it — you may still be entitled to a remedy under ACL. Contact us and we will assess your claim honestly and fairly.
To start a return or refund request, please contact us by email. We do not require you to ship anything back before hearing from us first.
Email: support@posturecore.com.au
Subject line: "Return Request — Order #[your order number]"
In your email, please include:
We will respond to your return request within 2 business days with further instructions. Please do not return the device without first receiving a response from us, as we need to verify your order and provide a return address.
Email support@posturecore.com.au with your order number and return reason. We will respond within 2 business days.
We will confirm your return is approved and provide you with a return shipping address. For ACL-related claims (faulty product), we will cover return postage. For change-of-mind returns under the 30-day guarantee, return postage is the customer's responsibility.
Pack the device securely in its original packaging where possible. Include a note inside with your name, order number, and email address. Use a tracked postage method — we cannot be responsible for items lost in return transit. Send us the tracking number once dispatched.
Once we receive your returned item, we will inspect it within 1–2 business days to confirm it meets our return conditions. We will email you to confirm receipt.
Once the return is approved, your refund will be processed within 3–5 business days. The refund is returned to your original payment method. You will receive an email confirming the refund amount and expected processing time.
Refunds are processed within 3–5 business days of us receiving and approving your returned item. After we initiate the refund on our end, the time it takes to appear in your account depends on your bank or card issuer:
We will email you as soon as your refund has been issued on our end. If you do not see the refund after 10 business days from that email, please contact your bank or payment provider first — then contact us if the issue is unresolved.
For returns under our voluntary 30-day guarantee, we ask that the device be returned in a reasonable condition — meaning:
You do not need to return the device in its original box, and it does not need to be unused — you are entitled to have tried and used the product within the 30-day period. We simply ask that it is returned in a condition consistent with having trialled it as intended.
For returns under Australian Consumer Law (faulty product claims), condition requirements may be relaxed where the fault itself is the reason for return. Contact us and we will guide you appropriately for your specific situation.
If a returned item is found to be in significantly worse condition than reasonable trial use would explain — for example, physical damage clearly caused by misuse — we may contact you to discuss whether a full refund is appropriate, or we may offer a partial refund reflecting the diminished condition. We will always communicate with you before making any deduction.
PostureCore offers free shipping on all Australian orders. This cost is borne by us. Where a refund is issued under our 30-day guarantee or under ACL, we do not deduct any shipping costs from the refund amount — you will receive a full refund of the product purchase price ($54.95 AUD).
As the PostureCore Smart Posture Corrector is a single-model device, we do not currently offer product exchanges. If you received a defective unit, we will organise a replacement device or a full refund — your choice. If you would like a different product in the future, you are welcome to place a new order through our store.
If you received the wrong item due to a fulfilment error on our part, contact us immediately and we will send the correct item at no additional cost and arrange return of the incorrect item at our expense.
If you have any questions about this policy, need help with a return, or want to understand your rights, please reach out — we are happy to help.
For more information about your rights under the Australian Consumer Law, visit the ACCC website or contact the ACCC on 1300 302 502.